TERMS AND CONDITIONS
TERMS AND CONDITIONS
Welcome to ExtraMile Mobile Detailing. These terms and conditions outline the rules and regulations for the use of our website and our services. By accessing this website or utilizing our services, you accept these terms and conditions in full. Do not continue to use ExtraMile Mobile Detailing's website or services if you do not accept all of the terms and conditions stated on this page.
1. SERVICES
1.1. ExtraMile Mobile Detailing provides vehicle detailing services as described on our website and as agreed upon with the customer.
1.2. We reserve the right to refuse service to anyone for any reason at any time.
2. PRICING AND PAYMENT
2.1. The pricing for our services is as displayed on our website or as communicated to the customer at the time of booking.
2.2. Payment for services is due at the time-of-service completion unless otherwise agreed upon in writing.
2.3. We accept Card/Cash payments or full payments before scheduling.
3. APPOINTMENT SCHEDULING
3.1. Appointments for our services can be scheduled via our website, phone, or other approved communication channels.
3.2. A non-refundable deposit fee is taken during online bookings to confirm your appointment.
3.3. We strive to be punctual and meet scheduled appointment times. However, unforeseen circumstances may cause delays, and we appreciate your understanding in such situations.
4. CANCELLATIONS AND RESCHEDULING
4.1. If you need to cancel or reschedule an appointment, please provide us with reasonable notice.
4.2. Rescheduling made less than 24hrs before the scheduled appointment may be subject to a rescheduling fee.
4.3. In the event of a cancellation, the deposit fee is non-refundable.
5. CUSTOMER'S RESPONSIBILITIES
5.1. The customer is responsible for providing accurate information about the vehicle and its condition.
5.2. The customer agrees to provide access to the vehicle at the scheduled appointment time and ensure a safe and appropriate location for the service to be performed.
6. LIABILITY
6.1. ExtraMile Mobile Detailing will not be liable for any damages to the vehicle that are pre-existing or result from the customer's failure to disclose relevant information about the vehicle.
6.2. We will take all reasonable precautions during service provision. However, we are not liable for any damage to personal property or items left in the vehicle during the detailing process.
7. INTELLECTUAL PROPERTY
7.1. All content on the ExtraMile Mobile Detailing website, including but not limited to text, graphics, logos, images, and software, is the property of ExtraMile Mobile Detailing and is protected by copyright laws.
8. GOVERNING LAW
8.1. These terms and conditions are governed by and construed in accordance with the laws of the Australian Government and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.
9. CHANGES TO TERMS AND CONDITIONS
9.1. ExtraMile Mobile Detailing reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website.
10. SERVICE PROVISION STATEMENT
Our team of skilled professionals will perform the detailing services with expertise and care. We aim to achieve the highest standards in vehicle detailing, using industry-approved techniques, top-quality products, and modern equipment.
While we endeavor to deliver exceptional results with every service, it's important to note that the condition of each vehicle may vary. Factors such as the vehicle's age, prior maintenance, wear and tear, and the presence of certain stains or damage may affect the outcome of the detailing process.
Please understand that while we assure diligent efforts and expertise in our services, specific results may differ based on individual circumstances. We are committed to addressing any concerns or issues to the best of our ability, striving for customer satisfaction with every service we provide.
Our aim is to consistently exceed our customers' expectations and ensure a positive experience with our detailing services. If you have any questions, concerns, or feedback regarding our service provision, please don't hesitate to contact us.
CONTACT INFORMATION
If you have any questions regarding these terms and conditions, please contact us at:
extramile.mobiledetailing23@gmail.com
This document was last updated on 17/12/2023.